If you cancel
- More than 24 hours before your flight: free of charge, refunded in full if you have already paid.
- Less than 24 hours before: we will move you to any other available morning at no cost. If you are leaving Luxor and cannot rebook, contact us — we handle these case by case and we are not in the business of keeping money for a flight you did not take.
- No-show on the morning: the fare is not refunded, because the seat was held and the vehicle made the trip. Message us the moment you know, even at 03:00, and we will do what we can.
If we cancel for weather
The decision to fly is made by the pilot in command on the morning of the flight, on the basis of ground and altitude wind speed, visibility, and the forecast across the landing window. That decision is final and is never influenced by how many passengers are booked.
If we stand down, you choose:
- Reschedule to the next available morning, at no extra cost, or
- A full refund, processed by the same method you paid.
We do not offer credit notes in place of refunds.
If the flight is cut short
Balloon flights vary in length with the wind — a 35-minute flight and a 50-minute flight are both normal. If a flight is materially curtailed for an operational reason, we will offer a partial refund or a free reflight.
Late arrival
Please be in your hotel lobby ten minutes before your confirmed pickup time. The driver has several pickups and a fixed slot at the launch field, and cannot wait — a late passenger risks the whole balloon missing its window.
Medical and eligibility
We do not carry passengers who are pregnant, and we do not carry children under 6. If you book despite this and it becomes apparent at the field, we cannot fly you and cannot refund the fare. Please tell us about mobility limitations, recent surgery, or back and heart conditions when you book, so we can advise you honestly before you pay.
How to reach us
WhatsApp is the fastest route, day or night. Contact details are in the footer of every page and on the contact page.
